Privacy & Data Policy
Last Updated: 09/01/2025
Lookupp (“we,” “our,” or “us”) values your privacy and is committed to protecting your
personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard
your information when you use the Lookupp mobile application, website, and related
services (collectively, the “Platform”). Please read this policy carefully to understand
our practices regarding your personal data
1. Information we collect
We collect the following types of information when you use Lookupp:
a. Personal Information
- Name, email address, profile details used for account creation, participation in Lookupp Zones, etc.
- Age or date of birth, if required for eligibility or parental consent.
b. Behavioural and Usage Data
- Data about your participation in Lookupp Zones, including time spent away from
phone usage, rewards earned, and activity metrics.
- User interactions within the app, such as preferences and feature usage.
c. Device and Technical Information
- IP address, device type, operating system, unique device identifiers, and app
performance logs.
- Location (we do not store live location).
d. Sensitive Information (if applicable)
- Any voluntary self-reported well-being or mental health indicators anonymized and
aggregated where possible.
e. Third Party Data
- Information obtained from third-party services you connect to Lookupp (e.g., Google
or Apple sign-in)
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f. Optional Research Data
- With your consent, we may collect additional information if you participate in research studies. This is always optional and not required for using Lookupp.
g. Cookies and Tracking
- We may use cookies or similar technologies on our website for analytics and functionality.
2. Sources of Data
3. How We Use Your Information
We collect information directly from you, from your device, or from third-party services you connect.
a. Provide and improve Lookupp’s functionality.
b. Personalize user experience, rewards, and recommendations.
c. Detect fraudulent activity or misuse.
d. Communicate updates and changes.
e. Comply with legal obligations.
f. Conduct anonymized research to study digital well-being and improve services. By using this product, you consent to the use of anonymized data for research purposes if you are 18 years or older, or if under 18, with parent/guardian consent.
g. Opt-Out: You may email us at team@lookupp.net at any time to opt out of your anonymized data being used for research.
4. How We Share Your Data
a. Service Providers:
- With trusted vendors (e.g., hosting, analytics) for operational purposes.
b. Legal Obligations:
- When required by law or regulation.
c. With Consent:
- When you explicitly authorize sharing (e.g., external reward platforms).
d. Third-Party Services:
- Lookupp integrates with services such as Firebase and analytics providers. While we carefully select partners, we are not responsible for their internal practices. You should review the privacy and security policies of any third-party services you engage with through Lookupp.
5. Data Security
We protect user data with:
a. Encryption in transit (TLS 1.2+) and at rest (AES-256).
b. Role-based access controls and multi-factor authentication.
c. Continuous monitoring for anomalies and suspicious activity.
6. User Responsibilities
a. Keep your login credentials secure.
b. Notify us of unauthorized access or suspicious activity at team@lookupp.net.
c. Do not misuse or attempt to compromise the Platform.
7. Breach Notification
If a confirmed security breach occurs, we will notify affected users in accordance with applicable laws.
8. Children's Privacy
Lookupp is not intended for children under 13 without parental consent. We comply with COPPA and related laws. Parents may:
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a. Review their child’s personal information,
b. Request deletion, or
c. Refuse further collection of data at any time.
Requests can be made by contacting us at team@lookupp.net.
9. Your Privacy Rights
Depending on your jurisdiction, you may:
a. Access, correct, or delete your data.
b. Request data portability.
c. Opt out of marketing communications.
d. Exercise GDPR/CCPA rights, such as stopping the sale/sharing of data or correcting inaccuracies.
Identity Verification: We may request reasonable verification of your identity before fulfilling privacy requests.
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To exercise these rights, contact us at team@lookupp.net or through our website at www.lookupp.net.
10. Data Retention
We retain your personal data indefinitely, until you request deletion of your account or until retention is no longer required by law. Aggregated or anonymized data may be kept indefinitely for analytics and research.
11. Third-Party Services
Lookupp integrates with third-party services such as Firebase. We are not responsible for their practices. Please review their privacy and security policies separately.
12. International Data Transfer
If you access Lookupp outside the U.S., your data may be transferred and processed in the U.S.
13. Accessibility
We are committed to making this policy accessible to all users. Contact us if you need it in an alternative format.
14. Changes to this Policy
We may update this Policy from time to time. By continuing to use Lookupp after updates, you agree to the updated policies. Up-to-date policy will be posted on our website.
15. Compliance
Our practices are designed to comply with COPPA, GDPR, and CCPA requirements, where applicable.
16. Contact Us
For questions or privacy requests:
Email: team@lookupp.net
Website: www.lookupp.net
Address: 4030 Wake Forest Road STE 349, Raleigh, NC 27609, USA